Ali started with TP Mechanical over a year ago as our Customer Relationship Manager in the Columbus region. Ali’s primary responsibility is to build stronger relationships with our customers.
Through our Voice of the Customer program, Ali coordinates meetings with customers and our sales representatives and managers to discuss their current relationship with TP Mechanical. These meetings provide us with valuable insight and allow us to be proactive in our partnerships. As the voice of our customers, Ali helps us discover how we can better meet their needs.
“TP Mechanical truly cares about their customers and employees,” says Ali. “Everyone here is like family looking out for each other, and we do the same for our customers.”
One of the ways Ali looks out for our customers is by tracking their future preventative maintenance needs based on ASHRAE equipment life expectancies. This allows us to work proactively with our customers, so they can avoid costly downtime and repairs at their facilities.
In one of her additional roles, Ali works closely with Matt Anderson, our Commercial Business Development Leader, and our commercial operations managers to help manage our relationships with general contractors. This helps us continually improve upon our current business partnerships, as well as our processes for the future.
Ali stands out to customers and coworkers because of her diligence, honesty and caring nature.