Around 6 p.m. on a Friday, water flooded the School Employees Retirement System of Ohio (SERS) offices due to a broken drainpipe which was unable to handle rain from a thunderstorm rolling through downtown Columbus. Facing a forecast of more storms over the weekend – and a threat of even more severe leaks – senior SERS maintenance technician Jason Chenault called TP Mechanical’s Mike McAllister for help.
Despite the call coming in after-hours – on a Friday no less – Mike gathered a team from TP Mechanical to respond immediately. Under the project management of Jared Christman and general management of Tony Marple, a team of TP staff was onsite, starting repairs at SERS in under an hour. Mike McManaway, SERS assistant director of administrative services, commended the team’s fast and dedicated response. “Tyler Wentz, Jessie Herring, and Ian Perry responded to the emergency call without hesitation. Tyler was onsite within the hour, while Jessie and Ian worked to gather materials to repair the approximately 15 feet of broken drainpipe.”
By 10 p.m., the TP Mechanical crew had replaced all the faulty pipe and assessed and repaired all exposed leaks. In just four hours’ time, they’d gotten the SERS offices back to normal and able to withstand any future downpours. “I cannot express enough my appreciation for the professionalism, response, and expertise exhibited by your staff,” said McManaway about TP.
Hopefully, your company won’t face an after-hours emergency like SERS did. But if you do, our dedicated 24-hour emergency service crews at TP Mechanical will be there to help. Our emergency services teams have a guaranteed response time of four hours and can respond to your emergency 24 hours a day, 7 days a week, 365 days a year.